Privacy Policy

Effective Date: June 11, 2026  |  Last Updated: June 11, 2026

Rockport Fiber, LLC (“Rockport Fiber,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website at rockport.net (the “Site”) or use any of our services, including our use of third-party platforms such as QuickBooks/Intuit for accounting and business operations.

Please read this policy carefully. By using the Site or our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, mailing address, email address, and telephone number.
• Account and Billing Information: Account numbers, payment information, invoicing details, and transaction history related to your service with us.
• Technical Information: IP address, browser type, device identifiers, operating system, and usage data collected automatically when you visit the Site.
• Communications: Records of correspondence when you contact us for support or other inquiries.
• Service Information: Details about the fiber or telecommunications services you receive from us, including service address and plan information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, operating, and maintaining our services;
• Processing payments and managing your account;
• Communicating with you about service updates, billing, and support;
• Complying with legal and regulatory obligations;
• Improving and analyzing use of our Site and services;
• Detecting and preventing fraud or unauthorized activity;
• Facilitating internal accounting and business operations through integrated third-party software platforms, including Intuit QuickBooks.

3. Third-Party Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating our business and providing services to you. These include, but are not limited to:

• Intuit Inc. (QuickBooks): We use QuickBooks to process billing, manage invoices, and maintain financial records. Information shared with Intuit is governed by Intuit’s own Privacy Policy, available at intuit.com/privacy/statement.
• Payment processors and financial institutions;
• IT and network infrastructure providers;
• Legal, accounting, and compliance advisors.

We do not sell your personal information to third parties for marketing purposes.

4. Legal Disclosure

We may disclose your information when required to do so by law, court order, or regulatory authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information, subject to legal retention requirements;
• Opt out of certain communications from us.

To exercise any of these rights, please contact us using the information in Section 10 below.

8. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience and analyze Site usage. You may control the use of cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the Site.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Rockport Fiber, LLC
Attn: Compliance Officer
Email: brianc@rockport.net
Website: www.rockport.net

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.